All booking must be paid in full by credit card at time of booking. Your credit is debited immediately upon booking confirmation. Credit card accepted are Visa, American Express and Master cards.
An advance reservation can be made at least 24 hours prior to departure
The “Booking Confirmation” will be sent to customer’s email address within 24 hours which serves as a ‘travel document’. The booking detail include place and time for picking up service.
Children and infants must be companied by an adult. Infants should have lockable stroller or appropriated lockable seat.
Infant meals not included.
Vegetarian option is available, please advise at time of booking if required.
Not recommended for participants with heart complaints or other serious medical conditions.
Operates in all weather conditions, please dress appropriately.
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions.
Minimum numbers apply. There is possibility of cancellation after confirmation if there are not enough passengers to meet requirements. In the event of the occurring, you will be offered a transfer to another operator, change the date or get full refund. We will confirm you in the evening before the date of travel.
Please bring your own swimming suit, extra clothes to change, towel, sunscreen, hat, sunglasses, camera, GOPRO and medicine.
Free cancellation must be made at least 24 hours before the trip’s departure time.
Cancellation less than 24 hours will have penalty fee of 30% per trip per person.
Customers can get a full refund or be able to change the trip’s date with free of charge one time if the trip is cancelled by the tour operator.
100% charge will be applied for no show customers.
***In case of emergency or unexpected bad weather, customers can change trip’s date one time with free of charge. However, customers must notify tour operator before 6.00 AM of the trip’s date via email (rattanaislandtour1099@gmail.com)
After a trip commences, no refund in part or in full will be given for services included in the booking and not utilized by the customer.
The refund will be credited to customer ‘s credit card account with the appropriate amount as per the cancellation policy applicable.
